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If you need to modify your order, please CONTACT US within 2 hours of placing your order. We’ll confirm once the modification has been made. Please note that design modifications may affect the delivery time.

We’re sorry to hear you wish to cancel your order. To cancel, please CONTACT US with your order number within 2 hours of placing it. After this time, your order will be locked for processing and cannot be canceled. If cancellation is still possible after the 2-hour window, a 30% fee of the total order value will apply to cover management costs. By completing your purchase, you acknowledge and accept these terms.

We accept payments via Stripe (accepting VISA, MASTERCARD, DISCOVER, AMEX, ELO, JCB, Diners Club,UniconPay cards) and PayPal, Shop Pay,Google Pay, Apple Pay, offering secure and convenient payment options for our customers.

Yes, it is safe to enter your credit card information on our website. We prioritize the security of your payment details and use secure payment gateways such as Stripe and PayPal, Shop Pay, Google Pay, Apple Pay. The SSL certificate installed on our website allows customers to verify its authenticity and reliability upon access. It ensures that all data and information exchanged between the website and customers are encrypted, mitigating risks of interception or tampering.

If you notice two charges for the same amount, please check if you received two confirmation emails. If so, contact us regarding the duplicate order.

If not, the second charge is likely an authorization, not an actual charge, and it should disappear within 7–14 days. You can also contact your bank to release the funds sooner.

If you still believe you were charged twice, kindly CONTACT US with an image of the transaction details showing all charges, and let us know if you used a credit or debit card so we can investigate further.

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

- Check the funds available in your bank account.
- Check the expiry date shown on your credit or debit card.
- You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
- Temporary technical issue with the card: Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
- Check if your bank declines the transaction by contacting them.

If you’ve followed these steps and are still having trouble, please CONTACT US

To receive a 10% discount code for your first order, simply scroll to the bottom of our website and subscribe to our mailing list by entering your email address.

After selecting the items you'd like to purchase, proceed to the checkout page. Enter your coupon or gift card code in the "Discount Code" box. Once you click "Apply", your total will update to reflect the applied discount.

• Coupons: Only one coupon may be used per purchase.
• Gift Cards: Multiple gift cards can be used on a single order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

• Coupons: Most Shineful coupons are limited to one-time use. If you cancel the order, the coupon cannot be reimbursed.
• Gift Cards: Gift cards can be redeemed multiple times as long as there is a remaining balance on the card. The balance can be used across multiple orders.

• Coupons: Coupons are tied to your email and can only be used by you. Please use the same email address you received the coupon with when checking out.
• Gift Cards: Yes, you can share the gift card code with others. Once the gift card is created and sent to your email, you can either use it yourself or share the code with friends and family.

When placing an order, you accept the price stated on the checkout page. Unfortunately, we cannot apply a discount code or reimburse you once your order is completed. Be sure to check your cart and apply the coupon BEFORE finalizing the purchase

• Expired or Used Coupon/Gift Card:
  Ensure your coupon or gift card hasn't expired and hasn’t already been used. Coupons can typically be used only once
  
• Incorrect Code Entry:
  Double-check that you've entered the code exactly as advertised. Try copying and pasting to avoid extra characters or spaces.
  
• Insufficient Gift Card Balance:
  Ensure your gift card has enough balance to cover all or part of the purchase.
  
• Restrictions or Combination Limits:
  Coupons and gift cards may have restrictions or may not be combinable with other discounts, promotions. Check for any applicable terms.
  
  If the issue persists, please CONTACT US for assistance.

• Both coupons and gift cards are valid for a limited time only and have an expiration date. Once expired, they cannot be reactivated, reissued, or refunded.
• Make sure to apply the coupon or enter the gift card code before completing your order. Shineful will not refund any discount amounts if customers forget to apply the code during checkout.
• Coupons and gift cards cannot be combined with other promotions or discounts. If multiple discounts are applicable, the best available one will be automatically applied.
• If you return items purchased with a coupon or gift card, the discount or gift card balance cannot be refunded or reapplied.

Our products are made on demand, meaning they are crafted specifically for you after your order is placed. Preparing your order typically takes 5-10 business days, and delivery can take 7-20 business days.

Please note:

- Shipping times may vary depending on the type of product you ordered and your shipping address.
- You will receive a tracking code approximately 3 days after your order has been processed, allowing you to monitor the delivery progress.

Shipping cost is based on the order’s weight and location. The minimum fee is $6.95 for standard shipping and $29.95 for express shipping, which will be shown at checkout after you enter your shipping address.

Please note: For express shipping to Europe, the recipient may need to pay applicable fees and taxes upon delivery. These charges will be communicated by the carrier. Failure to pay may result in the order being returned

Option 1:

• Go to TRACK YOUR ORDER page on the Shineful website.
• Fill in your order number and email address or tracking number
• Click “Track” to view all details, including the status, estimated delivery date, tracking number, and purchased items

Option 2: You can track your order through the shipping status email flow we sent to your inbox. This flow provides updates about your tracking details, including the tracking number and a link to monitor the delivery progress. Please check your spam folder if you can’t find it.

Note: If your order hasn’t reached the estimated delivery date yet, we kindly ask for your patience as it’s on its way to you.

If your tracking number isn’t working, it may be because the shipping carrier’s system hasn’t updated yet, or the package wasn’t scanned immediately. Please check the tracking status again within 48 hours after receiving your tracking number/ID.

If there is still no update after 2-5 business days, please CONTACT US for assistance.

Please don’t worry if your tracking number hasn’t been updated yet. Your package is still being routed to its destination. Tracking information typically refreshes when it reaches the next facility, and it may take 7-10 business days for shipping carriers to scan your package. We'll notify you promptly via email if anything unusual occurs with your package.

Here are some common reasons why tracking information may not update:

- Holiday Rush
- Carrier delays
- The package is in transit between facilities
- Weather conditions
- Package not scanned
- Your package is being held at customs

If your tracking number hasn't been updated after 10-15 days, please CONTACT US for assistance.

If your tracking shows "Delivered" but you haven't received your package, don’t worry! There are a few possibilities and steps you can take:

• Check your shipping address on the order confirmation to ensure it's correct.
• Check your mailbox/ front door/ parcel locker/ PO Box if you have one. Your package might have been delivered there.
• Ask your neighbors or housemates if they received it by mistake.
• Carrier GPS issues: Some carriers' delivery vans use GPS, which can sometimes prematurely mark a package as "Delivered." Please give it 2-3 business days as the package might still arrive in the following days.
  
  If the issue persists after waiting, please CONTACT US for further assistance.

We completely understand your concern if one item from your order hasn't arrived yet. To help track down the missing item, please follow these steps:

1- Visit the Track Your Order page on the Shineful website. Enter your order number and email to check if items were shipped separately, as they may arrive in different packages with unique tracking numbers. If the missing item was shipped separately, it may still be in transit.

2- If you cannot find an additional shipment and are still missing items, please CONTACT US. We’re here to assist you!

Because our products are manufactured in different warehouses and have varying production times, orders containing different product types may be shipped separately with different tracking numbers. Don’t be concerned if one item arrives before the others, as it might still be in production or transit.

Possible reasons for your package being returned to the sender include:

- The shipping address provided was incorrect or insufficient
- The recipient refused the shipment
- The carrier attempted delivery multiple times without success

Please note: A "Return to Sender" package is ineligible for redelivery and may be disposed of once it reaches the carrier’s warehouse.
If you have verified that your shipping address was correct, please CONTACT US for further assistance.

Unfortunately, our shipping service doesn’t accommodate forwarding requests. We recommend contacting your local post office to inquire about changing your shipping address.

In the meantime, we’ll monitor the shipment on our end until it reaches the final post office. Once it arrives, we’ll notify you, and you may request to hold the package for pickup if possible.

Yes, we do offer express shipping. Please note that while express shipping will help accelerate the shipping time, it will NOT affect the production time. You should expect to receive your packages within 2-5 business days AFTER the required production time for each item (which typically takes 5-10 business days).

Yes, we ship worldwide!

We're sorry to hear that you received a damaged, broken, or defective item! Here's what you need to do:

1- Please do not use the product so we can inspect it better.

2- Contact us via our CONTACT FORM

• Describe the issue(s) you're experiencing.
• Attach clear photos or videos showing the damage or defect (the more information you provide, the sooner the problem can be sorted out)

We'll make sure to assist you as quickly as possible! Meanwhile, please refer to our Refund Policy for further information.

Our replacement and refund policies are valid for 07 days from delivery. No need to return any items if you qualify for a refund or replacement.

If your product arrives damaged, defective, incorrect, or is lost, CONTACT US within 07 days, and we’ll quickly resolve the issue to ensure your satisfaction! For further details, please refer to our Refund Policy.

The shipping timeframe may vary for different products; however, the replacement will follow the same timeframe as the original order.

You will receive a refund confirmation when we finish the refund process. After that, please kindly wait for about 48 hours (standard processing time for all payment processors) to get your money back into your account.

We’re very sorry to hear that there’s been a mix-up. Please contact our support team within 07 days of delivery via our CONTACT FORM, including your order ID and the following pictures:
- A photo of the wrong item
- The shipping label showing the tracking number

We're committed to providing you with high-quality products and services. The preview image serves as a visual representation of the design. Please note that the actual item may slightly differ due to variations in printing, manufacturing, lighting, and monitor displays, with a potential variation of up to 20%.

If this difference is unacceptable, please kindly contact us via our CONTACT FORM with photos of the items you received. We aim to better understand your expectations and offer an appropriate solution to improve our products.

We are sorry to inform you that we don’t offer size exchanges as part of our policy since it is a made-to-order product. However, if you received the exact size you ordered and it doesn't fit as expected, we can resend the item in a different size with a small fee. Please CONTACT US for further assistance.

There's a brown cover sticker to protect the item from scratches during transit. To remove the protective paper from acrylic products, follow these steps:

1. Locate the edge of the paper

2. Peel off the paper: Once you have found the edge of the paper, gently peel it off

3. Or use a scraper: If the paper is difficult to remove, you can use a plastic scraper/ credit card or a pointed stuff to help lift the paper off the surface of the acrylic.

Here is the instruction video: Link

Wash all parts with warm, soapy water before first use and after each use. Rinse thoroughly and allow to dry. Do not leave residual for longer than 24 hours. Avoid using scratchy cleaners or bleach. Hand washing is recommended; the lid is top-rack dishwasher safe. For best thermal performance, preheat or pre-chill by filling with hot/cold tap water, closing the lid, and letting it stand for 5 minutes. Never use a microwave or other heat source for this purpose.

Machine wash on a gentle cycle with cold water, air dry recommended, and DO NOT use bleach.

Please avoid using hot water and strong detergents. For the first wash, hand wash with cold water and DO NOT use any detergent.